Refund Policy

If you aren’t satisfied with VPNext service for any reason whatsoever, then you can claim a refund within 7 days of your order date.
We will first try to resolve your issue successfully before processing the refund request.

Claim a refund

Go to your Client Area and open a new support ticket to inform our Billing Department that you request a refund.
Provide a screenshot of the payment at your bank or payment provider, as well as the e-mail address used when you created the account, or invoice number referring to payment to our Billing Department.
Your refund will be processed within 5 working days.
Payments may take up to 30 days to appear in your account depending on your bank, card or payment provider.

Subscription

If you have a subscription / recurring payments (for example, via PayPal), don’t forget to log in to your payment account and cancel an automated payment profile (subscription) for VPNext. Otherwise your payment account might be charged for the service renewal.

Non-refundable payments

VPNext supports a variety of payment methods. However, please note that some payment methods do not support the refund option. We have marked such payment methods “non-refundable” during the checkout process and they are not covered by this policy.

This Refund Policy is subject to all VPNext Terms & Conditions.